Thursday, November 5, 2015

Direct Mail Still Key Insurance Acquisition Tool

In providing targeted lead lists to insurance marketers, we've seen the continued acquisition power of direct mail over the years, so it's nice to find an Insurance Journal article supporting our experience. Speaking to independent property and casualty insurance agents (but with arguments that apply to mailings for other insurance types), author Michelle Peel of IWCO Direct printing, cites four key reasons direct mail should be part of customer acquisition plans. No. 1, statistics show that consumers prefer direct mail for branded promotions, she notes, citing Experian's 2012 Channel Preference Study finding that 73% of Americans prefer direct mail for brand communications. And that preference extends across generations to include millennials, with 57% of younger buyers saying they have made a purchase as a result of a direct mail offer. Direct mail acquisition also continues to have a higher response rate than digital channels such as e-mail, per the latest Direct Marketing Association (DMA) data (1% for mail prospecting compared with 0.1% for e-mail). No. 2, creating the relevant, personalized and timely messaging that makes direct mail succeed is easier than ever with online marketing tools and templates from many insurance providers and, we would add, variable data printing to fill rental list data into custom-targeted, personalized creative. No. 3, the U.S. Postal Service is on the side of direct mailers and continues to develop products such as Every Door Direct Mail for blanket area coverage, as well as print-to-digital technology promotions of Quick Response (QR) code and Augmented Reality (AR) use. No. 4, direct mail drives traffic to online channels, too; Peel cites DMA data that 44% of mail recipients visit the company website, 34% search for the company online, and 26% save the mailer for future reference. Of course, using personalized urls (PURLs), QR codes and AR will further help boost online traffic. See http://www.insurancejournal.com/magazines/features/2015/03/09/359395.htm

Tuesday, November 3, 2015

Content Often Misses the Mark With Mobile Users

Content marketing often fails to engage, especially when it comes to mobile users, per recent findings from BrightEdge's “Content Engagement Report” posted by B2B marketing firm KoMarketing Associates. Engagement rates for content vary by industry, coming in at 33% to 50% overall, with hospitality at the high end of the engagement rate spectrum and retail at the low end. However, industry engagement rates also differ based on whether the audience accesses content via a mobile device or a desktop, with engagement rates consistently lower for mobile users. For the B2B technology industry, as an example, there was a 53% engagement rate among desktop users, but engagement fell to 26% when content was viewed on a mobile device. The poorer mobile engagement is not surprising given that one in four mobile sites are not optimized correctly, resulting in an average smartphone traffic loss of 68%, KoMarketing points out. What is surprising is the slow response of some marketers to the need for mobile-friendly content to engage the 35%-40% of website visits coming from mobile devices, such as tablets and smartphones. KoMarketing cites a 2015 survey published by Clutch showing that only 56% of small businesses have mobile-friendly websites, and 10% said they have no plans to create mobile-responsive design! For more, read http://www.komarketingassociates.com/industry-news/report-less-half-todays-content-leads-engagement-2430/