Thursday, October 18, 2012

Senders of Free But Unsolicited Texts Can Be Sued

Senders of unsolicited text messages, even when the texts are free, can be sued. According to a July 20 decision by the U.S. District Court for the Northern District of California in Smith v. Microsoft Corp., text senders can be sued because text messages fall under the Telephone Consumer Protection Act (TCPA) and may violate the "right of privacy." TCPA already bans unsolicited advertising faxes and telemarketing calls to cell phones. The district court ruled plaintiffs could bring claims against Microsoft for unsolicited text messages even if a carrier didn't charge for receiving the message; harm to a plaintiff’s abstract "right of privacy" was sufficient to support legal claims. For more details, see http://www.abmassociation.com/News/2819/Ruling%3A-Senders-of-unsolicited-free-texts-can-be-sued

Tuesday, October 16, 2012

For Higher E-tail AOV, Try These 5 Easy Tactics

Looking for more e-commerce revenue? One of the easiest strategies to execute is a boost in average order value per customer, according to an article in multichannelmerchant.com. Here's a summary of five recommended tactics to pump up AOV: Highlight product recommendations based on the activity of fellow customers; provide a cross-sell opportunity of complementary items via product bundles; offer free delivery after a certain amount is added to the basket; promote upsells of deluxe items or limited-edition products; and woo generous buyers by donating some proceeds to a charity, which is an especially good option during the holidays. For details, see http://multichannelmerchant.com/ecommerce/5-ways-increase-aov-1004tpp9/