Tuesday, September 9, 2014

Digital Marketers: Poor Data Stymies Personalization

Personalized marketing is such a basic today, it's shocking to learn that the majority of digital marketers still struggle with personalizing large-scale efforts. And the problem is rooted in something even more fundamental: customer data. More than half of digital marketers (53%) say they always or often struggle with personalizing their marketing efforts at a large scale, according to a recent report from Neustar, which was recently reported by MarketingProfs. Only 4% say they never struggle with personalization, per the survey of 100 U.S.-based digital media and marketing executives.The marketers surveyed say they struggle with scaled personalization for a mix of reasons, but weak data leads the list: 33% cite poor or incomplete customer data as the biggest obstacle, 26% say they have difficulty turning their data into action, and 15% struggle to identify customers across different devices. Nearly two-thirds of respondents (63%) say they need both better data and better marketing platforms to make personalization easier. To read the MarketingProfs report, go to http://www.marketingprofs.com/charts/2014/25590/marketers-top-obstacles-to-effective-personalization

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