Brain Science Finds Mail Bests Digital With Buyers

The latest brain science explains why direct mail maintains its role as a multichannel marketing linchpin. In fact, direct mail beats or ties digital advertising in almost all the ways marketers seek to woo buyers, per a recent Temple University neuromarketing study sponsored by the U.S. Postal Service Inspector General's office. As reported by Direct Marketing News, the study, which showed a mix of 40 e-mail ads and postcards to laboratory subjects, found that a digital approach bested snail mail in only one area: grabbing customer attention. However, postcards outperformed e-mail in five other areas: holding customer engagement longer, generating a greater emotional reaction, generating speedier recall, and creating subconscious desire and perceived value for a product or service. And the two methods tied in three categories: engagement in terms of the amount of information absorbed, memory accuracy, and willingness to purchase and pay. The Inspector General's office is hoping the findings will inspire marketers to make better use of mail's power to win customers. Among its suggestions are increased marketer testing of mail creative, sequencing, and digital print technology, such as augmented reality and QR codes. For more details, read http://www.dmnews.com/postal/direct-mail-has-a-greater-effect-on-purchase-than-digital-ads/article/423292/