Managing Marketing in the Coronavirus Crisis

The global spread of the coronavirus already has caused significant disruptions in supply chains, corporate profits, economic growth and government policy. No one knows how bad things will get before they get better, but marketers need to be prepared. Certain industries are more likely to be significantly affected as people shun travel and large gatherings: airlines, cruises, events of all kinds (perhaps even the Tokyo Olympics), business conferences, hospitality, and even retail venues. Supply disruptions also could affect sectors ranging from auto manufacturing to high tech to promotional products. A general slowdown could cut advertising spend initially, but experts believe it is more likely that there will be a reallocation of dollars to cater to quarantined or self-isolating consumers via mail order, digital marketing and e-commerce product sales; via online video and gaming options; and even via streaming of sports events instead of stadium venues. In a recent blog, AI and data tech company Appier suggested tactics to leverage this rise in online consumption, for example by using online data to identify coronavirus concerns and deliver targeted relevant content and advertising via keyword segmentation, which is especially relevant for health, wellness, medical, and sanitation sectors. Companies can also develop more branded online apps, games, and videos to compete for the expanded online audience. Plus, it will be important to use AI and audience data for contextual targeting and proper placement of advertising to avoid creating a negative brand impression. Because companies may face logistical delays, they need to commit to transparent multichannel communications on product shortages and estimated delivery times, as well as timely response to questions and complaints, advises Appier. At the same time, increased engagement via website, e-mail, social media, push notifications or in-app messaging can bring customers closer and help reduce frustration levels. Appier also stressed that marketers need to set the right messaging tone for an anxious audience, avoiding the hard sell in favor of customer and community support. In a PR Week interview, Priyanka Bajpai, regional head, Southeast Asia, SPAG Group, promoted the company's 3E approach to messaging during the crisis: Empathy to show cautious optimism and trust in the future ability to work together and find solutions; Engagement of internal and external stakeholders to inspire confidence; and Education using multiple channels to outline the criticality of the situation and steps taken by the brand to support stakeholders. Brands may also want to highlight corporate social responsibility efforts such as nonprofit donations to address the pandemic but should avoid marketing around those donations. For more, see our website blog at https://www.acculist.com/managing-marketing-during-the-coronavirus-crisis/

Magazine Business Models Harness Growth Trends

AccuList's many business periodical clients will face challenges and opportunities in the fast-moving currents of publishing in 2020. The good news for printed magazines: Print is not only viable but thriving in many cases, with 64% of printing industry members telling Quocirca’s Global Print 2025 study that print will remain important well into 2025. At the same time, surveys show that digital subscriptions, advertising and content are increasingly necessary drivers of the bottom line. In fact, worldwide news publishers surveyed now say digital publishing subscriptions are their top revenue stream. Given mobile and social audience trends, publishers also say they are increasing efforts to recreate quick-loading content for any device and are using more digital content, including videos and podcasts, to drive audience development--and that includes distribution via social media networks. At the start of the year, a What's New in Publishing post by magazine consultant Mary Hogarth suggested that the best way to navigate the challenges of digital expansion, content innovation and multi-channel audience-building is to develop a solid business model that includes expanding revenue streams across print and digital channels. Here are some of Hogarth's suggestions for boosting revenue streams:

• Brand extensions, such as digital editions, sister publications, books, events, conferences, courses and festivals;
• Advertising sales strategy innovations, for example selling online plus print advertising as one package;
• Expanding sponsorships/promotions and services by facilitating strategic partnerships or third-party sponsorship of in-house events, plus selling design and content packaging services;
• Increased copy sales via digital/print magazines on newsstands, subscription growth, in-house back issue sales, and direct sales to partners/advertisers if appropriate;
• Memberships schemes that can help cash-flow and likely increase audience reach and reader loyalty;
• Online content/paywalls, such as using a micro-payment system to sell additional content;
• Product licensing, such as selling the rights to content to be re-purposed in an existing title, or licensing the brand in terms of merchandising.

For more and a link to the article, see our website blog post at https://www.acculist.com/the-right-business-model-helps-magazines-harness-industry-trends/

How B2B Marketers Can Up Social-Media Lead Gen

Some business-to-business marketers shrug off social media as a consumer branding and sales channel, sticking to company page branding and PR announcements on social platforms. They are missing a lead source, argues Tessa Berg, vice president of B2B agency Tenlo, in a recent MarketingProfs post. In deciding investment in social outreach to snag leads, start by profiling your target customers and where they gather on social platforms. Here's a hint: 80% of B2B leads come from LinkedIn, compared with 13% from Twitter. That doesn't mean B2B marketers should exclusively use LinkedIn. For example, Twitter allows for more direct interaction with prospects. And with the proven effectiveness of video marketing, why not leverage platforms like YouTube and Instagram to stimulate interest via product or branding videos? Social platforms want to monetize their audiences so the reach of organic social activity has been increasingly subordinated to paid advertising. At the same time, many social platforms have improved targeting options for paid advertising. So it makes sense to pair organic actions with highly targeted paid social ads. Social tracking data will uncover important insights into which content and messaging on which social channels generate the best engagement and site traffic. Clear calls-to-action driving to owned content (website or landing page) will help capture leads better than a generic "Contact Us." Offers of engaging content, say a video on product installation or an infographic addressing a key issue such as sustainability, also help gather lead contact data, Berg adds. Don't get stuck in a rut with success, however; vary the types of ads and the content of ads deployed to avoid losing audience interest. One easy, effective way to create relationships with prospective customers is to address the questions they pose on relevant platforms such as LinkedIn, Quora, and Reddit, Berg notes. As a bonus, you will likely boost SEO and keyword rankings. Also, most B2B organizations already create presentations on industry trends, product updates, and case studies, and this content is prime for social sharing, especially on platforms such as LinkedIn SlideShare. For more, see our full website blog post at https://www.acculist.com/social-media-isnt-just-for-b2c-the-right-tactics-build-b2b-leads/

Are You Realizing Personalization's Full Potential?

With direct marketing today striving for goals such as"hyper-personalization" and "personalization at scale," Barry Feldman of Feldman Creative recently put together an infographic for MarketingProfs to illustrate the potential of personalized marketing for those who still think “Dear FirstName” is enough. As data brokers and data services providers, AccuList is especially interested because personalized marketing relies on up-to-date, enhanced, accurate data to deliver on the promise—the right message, to the right person, at the right time—whether for customers or prospects. Customer outreach and the customer-based analytics for targeting prospects require collecting data from as many sources as possible: CRM, web activity, e-mail, direct mail, mobile apps, second- and third-party demographics, social media, and multichannel advertising. And then that data must be combined and maintained in a regularly hygiened customer data platform. Haven’t gotten there yet? You’re not alone. Only 5% of marketers have attained a single customer-data view that allows launching personalization across channels, per the infographic. So why worry about an edge gained by just 5% of competitors? When 78% of Internet users say personally relevant content increases their purchase intent, and 81% of consumers say they want brands to know them better and to know when (and when not) to approach them, any brand that is ignoring that demand for personalization is ignoring the bulk of their potential market. What do customers and prospects want? Feldman’s infographic breaks it down into “four R’s.” People expect to be recognized by name and to have their preferences remembered so that brands can make suitable recommendations and send relevant offers. Studies find that such personalization can cut acquisition costs by up to 50%, lift revenues by 5%-15%, and increase the efficiency of the marketing spend by 10% to 30%, per the infographic’s sources. Plus, in a competitive market, personalization will woo the 60% of shoppers who prefer to do business with brands that provide personalized, real-time offers and promotions. While discussions often focus on digital efforts, traditional direct mail also has benefited from technology trends, such as variable data printing, PURLs and QR codes, to enable greater personalization. For more on how direct mail can realize personalization's potential, see https://www.acculist.com/is-your-direct-marketing-realizing-personalizations-potential/

Use Predictive Analytics to Harness Big Data Power

Predictive analytics, meaning scientific analysis that leverages customer and donor data to predict future prospect and customer actions, can scientifically "cherry-pick" names from overwhelming "big data" lists and other files. For example, at AccuList, experienced statisticians build customized Good Customer Match Models and Mail Match Models to optimize direct mail results for prospect lists, as well as one-on-one models for list owners to help acquire more new customers or donors. Plus, predictive models can aid other marketing goals, such as retention, relationship management, reactivation, cross-sell, upsell and content marketing. One of the benefits of analytics is improved lead scoring, for example. Lead scoring is too often a sales and marketing collaboration, in which salespeople provide marketers with their criteria for a "good" lead and marketers score incoming responses, either automatically or manually, for contact or further nurturing. Predictive analytics will remove anecdotal/gut evaluation in favor of more accurate scoring based on data such as demographics/firmographics, actual behavior and sales value. It also speeds the scoring process, especially when combined with automation, so that "hot" leads get more immediate contact. And it allows for segmentation of scored leads so that they can be put on custom nurturing tracks more likely to promote conversion and sales. In fact, with predictive analytics, list records can be segmented to achieve multiple goals. The most likely to respond can be prioritized in a direct mail campaign to increase cost-efficiency. Even more helpful for campaign ROI, predictive analytics can look at the lifetime value of current customers or donors and develop prospect matching so mailings capture higher-value new customers. Predictive analytics also can tailor content marketing and creative by analyzing which messages and images resonate with which customer segments, identified by demographics and behavior, in order to send the right creative to the right audience. Finally, analytics can develop house file segmentation for retention and reduced churn, looking at lapsed customers or donors to identify the data profiles, timing inflection points and warning signs that trigger outreach and nurturing campaigns. Data analysis and modeling can also be used to improve future marketing ROI in terms of channel preferences and even product/services development. Of course, reliable predictions require a database of clean, updated existing customer or donor records, which AccuList also supports via its list hygiene and enhancement services. For helpful links, see https://www.acculist.com/predictive-analytics-harnesses-data-for-marketing-roi/

Business Periodicals Retain Marketing Clout

A recent blog post from B2B marketing agency Weidert argues that trade publications remain vital to B2B marketing. Whether online or in print, trade magazines retain reputation and authority with their vertical audiences, and many people trust information from these niche publications more than any other source, says Weidert blog author Tammy Borden. Borden notes that while circulation and ad spending for printed magazines may have dipped, digital editions are thriving. That contention is borne out by the latest PwC ad spending forecast, which sees an upward five-year path for trade magazine ad revenues from 2018 to 2022, albeit slight at 0.6%. The overall positive trend is because digital ad growth (9.3%) will offset print losses (-8.4%). In fact, PwC predicts that the digital ad spend will overtake print spending this year. Borden cites the multiple attractions of digital publications for business marketers, such as growing readership: According to the 2018 Mequoda Magazine Consumer Study, 42.4% of U.S. adults read at least one digital magazine per month — a 15% increase in three years. Plus, there are also now digital magazine marketplaces like Magzter and Zinio that allow readers to access thousands of B2B trade titles in one place, further expanding audience reach. For content marketers, digital content is especially appealing because it can not only link to websites but can be SEO-optimized to leverage online impact. Borden still touts the marketing value of printed trade periodicals as well. She points to a survey finding that more than 32% subscribe to one or two print magazines compared with only 18% for digital publications. Plus, the print version of a publication (like direct mail) offers a richer sensory experience (visual and tactile) and a shelf life unmatched by digital. With the option to place advertising or content in both print and digital versions of a respected business periodical, marketers can maximize audience preferences and reach. For more, see our website blog post at https://www.acculistusa.com/business-periodicals-retain-digital-print-influence/

Zoo Marketing Increases Conservation, Digital Stress

Significant changes are occurring in zoo marketing, per several recent reports. Consumers' rising concerns about conservation and ethical treatment of animals have been a driving force. As the public loses its appetite for viewing animals in cages, zoos are initiating a new stress on realistic exhibits and conservation--and their marketing is reflecting that shift. A Platform Magazine article on the new wave in zoo marketing, noted to its PR-pro readers that the winning zoo marketing strategy seems to lie in finding the middle ground between promoting conservation and creating entertainment. Many zoos do this by creating exhibits that mimic animals’ natural habitats. For example, the Woodland Park Zoo in Seattle, Washington, promotes exhibits for jaguars, penguins and grizzly bears, which have won exhibit design awards. Meanwhile, the Houston Zoo not only advertises the fact that it shares part of the money from each ticket with conservation programs but plans to build a new exhibit to showcase the Texas Wetlands, which have a large variety of animal and plant life. The Platform article also cites Zoo Atlanta's strategy for merging consumer experiences and conservation by promoting its contributions to the Association of Zoos and Aquariums’ Species Survival Plan (SSP) with new animals’ births that help "maintain healthy, genetically diverse and self-sustaining animal populations within North American zoos." However, one marketing challenge for nonprofit zoos like Zoo Atlanta is stretching "our limited advertising budget," Vice President of Marketing and Membership Tracy Lott acknowledges. And digital media investments are one way her zoo stretches marketing resources. For zoos following Zoo Atlanta's lead, Search Influence, a digital marketing agency, suggests key steps to digital success. Efforts need to begin with planning, with an emphasis on defining member/donor/visitor profiles and segments for targeting. Then local prospects, loyal members and tourists can be sent the different messaging that will resonate and drive response. Next comes a polished website to showcase attention-getting content and provide a platform for sales and donations, supported by a traffic-building investment in search optimization and paid search. Third, zoos need a curated content-marketing strategy for website, social media and paid digital advertising to promote unique draws, from exhibits and events to conservation and education. Leveraging that great content requires a targeted digital advertising strategy. Since 90% of time online is spent outside of search, mainly on Facebook, Instagram and other social platforms, one focus should be social media ads with enticing video, graphics and messaging. These ads can be targeted by interests, location, family status, buying behavior and more to boost response. Finally, to maximize ROI, marketers need analytics with defined KPIs per platform, including use of Google Analytics and Google Tag Manager. For the full post, see http://www.acculistusa.com/todays-zoo-marketing-embraces-conservation-digital/

2018 Insurance Marketing Stresses Trust Message

Earlier in the year, Mintel Comperemedia identified four insurance marketing trends for 2018: courting consumer trust; fighting commoditization by redefining scope and repackaging; building AI savings and speed into underwriting, customer engagement and more; and competition via supplementary service and risk mitigation. AccuList USA's insurance marketing clients will be interested in Mintel's recent update on two of those predictions: trust messaging and expanded product scope. While all types of personal insurance lines showed shifts in messaging to win consumer trust via simplification, education and transparency, Mintel especially notes life insurance efforts to close the financial literacy gap through content marketing. An example is Allstate's launch of an advertising campaign in July 2018 that reminded viewers "truth today is hard to find" and concluded TV ads with "Now that you know the truth, are you in Good Hands?" Likewise, insurers Humana, Gerber Life, Kaiser Permanente, State Farm, John Hancock and Mutual of Omaha revamped direct mail messaging with some form of the line "insurance can be confusing" and then offered simplified language to which consumers could more easily relate. It was the marketing landscape for health insurance that saw major changes in terms of insurance scope this year. For example, the CVS pharmacy acquisition of Aetna opens the door to a one-stop-shop health care experience, including better digital customer service. Similarly, Mintel notes the Amazon acquisition of PillPack and the partnership between Walmart and Anthem as opportunities for established insurance products to expand and redefine the digital-age customer journey. Meanwhile, insurance marketers are watching to see how much the Amazon, JPMorgan Chase, Berkshire Hathaway collaboration to offer independent employee health care will shake up the status quo. For the full blog post, see http://www.acculistusa.com/trust-message-takes-center-stage-in-2018-insurance-marketing/

How Insurance Marketers Can Improve Digital Leads

Sometimes insurance marketers, used to face-to-face sales and targeted direct mail, struggle to adapt to the highly competitive and noisy digital marketplace for lead generation. So these helpful tips from the Blue Corona web marketing agency should be of interest to insurance marketers looking to improve digital lead results. The natural place to start is the insurance marketer's website, where the majority of potential policyholders will first interact with the marketing message. Basically, the website must grab attention almost immediately. If consumers don’t connect with what they see within 10 seconds of landing on a web page, they’ll move on, per studies. That means up-front contact information, compelling call-to-action, plugins that localize content, etc. But it also means speedy page loading. Studies show that a website needs to load in under 3 seconds (in fact, 47% of people expect a web page to load in two seconds or less, points out Blue Corona). And that speed needs to happen on a mobile device. Over half of all digital searches for insurance information occur from mobile devices; more specifically, 58.6% of average monthly auto insurance searches and 55.4% of life insurance searches are via mobile, reports Blue Corona. How do you get prospects to those fast-loading, compelling, mobile-friendly pages? Search engine optimization is a basic requirement today for driving traffic. Blue Corona lists a few top tactics for getting to that coveted first page of a Google search: optimized title tags and meta descriptions on pages; site security (https vs http); mobile-friendly pages; schema markup; quality content; fast page downloading; social media signals; quality backlinks; and optimized images. But all searches are not created equal. Marketers want high-converting leads not shoppers. So Blue Corona suggests buying pay-per-click ads targeting search phrases that indicate high-commercial intent, such as "buy auto insurance" rather than "do I need auto insurance?" The ad content can then target a top consumer trigger. In most cases, that means competitive rates. A blog is another way to not only build traffic but also establish authority on insurance topics and go from policy hawker to insurance resource in the eyes of potential policyholders. Whether a blog post or a website page, the goal is to help insurance shoppers deal with an often confusing topic. TransUnion’s 2017 Healthcare Millennial Report found that 57% of millennial consumers identified as having "no understanding" or a "limited understanding" of their insurance benefits, while 50% of Generation X and 42% of Baby Boomers said the same. So don’t give prospects too many choices on website main pages, which can overwhelm and drive them away, and focus instead on the key solutions people need from insurance. For more, see http://www.acculistusa.com/these-digital-tactics-can-power-insurance-marketing-lead-gen/

2018 Offers New Publishing Growth Opportunities

Business and consumer publications face some pivotal audience- and revenue-building challenges, but there are also growth opportunities in 2018. We note three potential positives recently highlighted by Publishing Executive magazine. Audiences are increasing their demand for quality content, and advertisers are seeking publishers who can deliver that quality, so there is a lot of untapped revenue potential for publishers who commit to quality. This is especially true since the free-information era is ending as readers become wary of free but low-value content and increasingly willing to pay for reliable quality. For digital publishers, the downside of a shift to paid content can be a shrinkage of circulation, forcing them to balance potential subscription revenue against lower ad page-views. The Publishing Executive article offers mitigating tactics: leaky paywalls; metered paywalls; charging only for premium content; allowing only paid subscribers to comment or participate in an online community; early access to certain articles for paid subscribers, etc. Meanwhile, with daily access to vast amounts of information in print, online, media and social, mass-market-oriented print and digital publications have been struggling, and niche publishers proliferating. Readers want to focus on what’s relevant to their specific interests, and many advertisers want to reach the right pool of people more than just the largest pool of people. The trick for publications is to embrace niche demand without sacrificing too much circulation. The Publishing Executive article offers some suggestions. Digital publications can create a product-within-a-product on the website, for example, with content targeted to a subset of the normal audience and attractive to new sponsors who want to reach that specific audience. For print publications, there are niche-targeted inserts, bonus sections, customized covers, polybagged special reports, or ad packages that combine a full-page magazine ad with a niche-targeted cover wrap or insert. Finally, brand advertisers have become concerned about aligning with publishers who tolerate fake news, violence, extremism, or other offensive content. This means that respected publishers can court advertising revenue (and circulation) in 2018 by stressing brand quality and safety in their promotions. On that point, Publishing Executive quotes from an Advertising Age piece in which Shelagh Daly Miller of AARP declared: "Only when brands partner with reputable publishers can they have full confidence in where their ads are being placed. That’s a message that should be all over our industry’s media kits. And tattooed onto the foreheads of our ad reps." For more on publishing opportunity trends, see http://www.acculistusa.com/2018-offers-new-growth-opportunities-for-publishing-marketers/

2018 Digital Marketing: New Tech, Targeting, Tactics

Marketers can expect digital marketing to continue to experience rapid changes this year. Thanks to Forbes magazine's Forbes Agency Council, which recently outlined digital trend predictions for 2018, they may be able to get a head start. The first of the article's 15 trend predictions is continued growth for Augmented Reality (AR), per Chris Carter of Rep Interactive, as mobile devices become more powerful, social apps improve AR integration, and, we would add, traditional print, from direct mail to labels, also embraces AR. Meanwhile, conversational interactions will offer new opportunities and challenges, per a couple of council members—such as Amazon's Alexa, Google's Assistant, Microsoft's Cortana, chatbots and more. Now that Google says 20% of its mobile queries are voice searches and usage is set to climb further, marketers will need to create content targeting these types of searches and ads for non-traditional venues, predicts Brett Farmiloe of Markitors. Video was a big story in 2017 and is now seen as a basic of success for 2018 marketers, per several Forbes council members. It also means that marketers will face a higher bar in terms of quality. As social media platforms jump into live video and add features, "the shaky, holding-a-phone-in-your-hand live video won't be acceptable anymore," warns Thomas Brodbeck of Site Strategics. Most agree that the days of impersonal e-mail blasts are done, and marketers will be focused on hyper-targeting and personalizing every interaction, forecast several experts. Watch for personalized landing pages connected to each advertising campaign, for example. The need for unbiased targeting, predictive analytics and budgeting for every step of the customer journey will increase use of application programming interfaces for machine-learning algorithms, natural language processing and artificial intelligence, opines Douglas Karr of DK New Media. And as data protection regulation increases, ad tech vendors will need to go beyond tracking behavior with cookies to contextual targeting strategies based on page content, adds Julien Verdier of Adyoulike. "Influencer marketing" had marketing buzz in 2017, but Craig Greiwe of Rogers & Cowan predicts that 2018 will see a collapse of interest because brands that spent big on influencers haven't seen measurable results. He expects brands instead to "zero in on a few select individuals who drive results or move to organic grassroots promotion, and away from high-cost, middle-tier influencers who drive awareness but little ROI." Content marketing and native advertising, meanwhile, remain in the marketing tool box—but with changes. For more, see http://www.acculistusa.com/2018-digital-marketing-trends-technology-targeting-tactics/

Survey: Hikes to 2018 Digital Marketing Spend

Digital marketers are already looking ahead to 2018 results, with most planning to increase digital spending according to a recent survey by Ascend2, which found that 93% of firms expect to boost digital marketing budgets in 2018. The survey, conducted in December 2017, tapped 217 marketing influencers, with 43% working for B2B firms, 35% for B2C firms, and 22% for hybrid firms. The combined 52% planning marginal increases and 41% planning significant boosts in 2018 digital marketing budgets dwarfed the 7% who intend to decrease digital spending. But the more interesting data involves where the marketers foresee the biggest bang for digital bucks in the year ahead. Respondents expected the most effective digital marketing tactics in 2018 to be social media marketing (18%), followed by content marketing (17%). Search engine optimization was seen as most effective by 15%, e-mail marketing was seen as leading by 13%, and paid search and social ads was chosen by only 11%. The lower ranking of e-mail and search ads was not due to execution barriers; both were rated as among the least difficult to implement. In contrast, surveyed marketers reported the greatest execution difficulties for data management (18% rated as most difficult) and marketing technology (also 18%). Content marketing and search engine optimization tied for second place in terms of implementation challenges, with both selected by 16%. For a link to the full report, go to http://www.acculistusa.com/2018-digital-marketing-spend-to-rise-high-hopes-for-social/

Data & Content Key to Publishers' Audience Building

In the age of big data and exploding digital content, targeted data quality and database management are more essential than ever to profitable circulation marketing and audience development for publishers and media owners. A recent Marketo blog post backs up that assertion with their advice. Demographics and firmographics are a key starting point, but now media owners also can mine transactional data, behavioral data, and psychographics/interests across channels, the post notes. Smart use of first-, second- and third-party data allows for tailored content, offers and channel targeting. As the Marketo article explains, "For example, you may know that a reader is a part of a cohort that is female, between 18-35 years old, with a household income between $64-96K....But what could you do–in terms of engagement–if you learn through her content consumption patterns that she’s interested in football, responds to sponsored content from travel brands, and mostly responds to content that’s shared on Facebook?" Yet more data from multiple sources–web, print, mail, e-mail, social media–also presents challenges, and Marketo cites Folio's recent survey of publishing leaders, which found 71% citing data management as a top priority for creating and monetizing media products. The solution is a single hub for audience data and automated cross-channel processing in real-time, the post advises, in order to deliver the right message at the right time to the right target. Finally, in publication/media marketing even more than other brand marketing, content counts. Faced with ever-growing digital content noise, media owners must work even harder to deliver content that interests and engages the target audience. For more, including advice on content marketing wins and misses, see to our complete onsite post at http://www.acculistusa.com/data-content-are-keys-to-profitable-audience-building/

Don't Let Basic Flaws Doom Content Marketing

Content marketing may top 2016 agendas, but, as Ernan Roman, president of ERDM, points out in an insightful post for Forbes magazine's CMO Network, too many content strategies are headed for failure. Roman notes that although 81% of marketers are involved in content marketing, only 28% of organizations say they are effective, and he can cite five sources of that ineffectiveness. He starts with a basic failure to craft content based on customer research rather than general assumptions. Second, even if marketers know what engaging content looks like, too many don't know what an effective content strategy looks like; research shows only 32% of companies actually have a documented content marketing strategy, he points out. Third, part of the strategic vacuum is lack of content marketing success metrics. Such metrics could include increased lead quality/sales, increased web traffic, brand awareness lift, increased SEO ranking and increased renewal rates/subscriber rates, Roman suggests. Fourth, companies may not fully commit to content marketing because they don't realize its impact on brand perception; Roman points skeptics to research showing 60% of consumers seek out a product after reading content about it, and 82% feel more positive about a company after reading custom content.  Finally, with inbound marketing delivering 54% more leads than traditional outbound marketing, marketers miss ROI if they fail to use content to drive inbound web traffic. For the full post: http://www.forbes.com/sites/onmarketing/2016/03/07/five-ways-cmos-are-failing-at-content/#6a926bc8420a

Merry Marketing! 3 Easy Competitive Analysis Tools

Here are three great gifts to add to marketers' end-of-year shopping. Recommended in a Business2Community post from digital marketing author and consultant Warren Knight, these simple tools analyze competitors' digital doings to help marketers get ahead of the pack--or at least stay in the online race. For example, SpyFu allows for easy research of competitors' most profitable keywords. On the SpyFu homepage, you can simply type in a competitor's url and then select "paid keywords" or "organic search" to find out competitor keyword strategy--and even export that research as a CSV or PDF file. With the average B2B marketer earning 67% more leads by blogging than do non-bloggers, digital content is another key element of competitive intelligence. To evaluate content effectiveness, including blog efforts, try QuickSprout, which also checks on traffic scores, SEO scores and social media performance. Finally, Alexa is a must for the competitive-intelligence toolbox. Alexa provides comparative insight on websites in terms of user profile, monthly page views, unique visits, time on site, bounce rate, and site behavior/conversions, as well as search rankings, keywords and links. Knight touts Alexa as a boon for any digital marketer, business owner or content manager. For more info, go to
http://www.business2community.com/marketing/tech-tuesday-3-simple-tools-analyze-competitors

Facebook's Search FYI Has Marketing Promise

Facebook's recent launch of Search FYI may offer exciting new scope for social and content marketing, as a recent post by econsultancy.com points out. With Search FYI, Facebook has updated its search function so that search results include posts from the entire Facebook universe, which consists of more than two trillion posts, as well as posts from users' connections, friends and family members. When users tap Facebook's search function on a mobile device or desktop to find connections and content, Facebook will now generate personalized search suggestions that may include timely topics and current events and will organize search results to include public posts deemed relevant to the query. This implies that, via Search FYI, marketers can use social content to reach users with whom they don't have a relationship already. Although Facebook's 1.5 billion daily searches are less than half the estimated daily searches on Google, Facebook's search scope is still big enough to earn marketers' close attention. Of course, there are unanswered questions, the post notes, such as how users will interact with Search FYI, how Facebook will determine post relevancy to queries, and how Facebook may end up monetizing the search function, via paid placement for example. But marketers will definitely want to observe and adjust strategy as Search FYI evolves. For the full post, go to https://econsultancy.com/blog/67097-what-facebook-s-major-search-update-means-for-marketers/

Content Often Misses the Mark With Mobile Users

Content marketing often fails to engage, especially when it comes to mobile users, per recent findings from BrightEdge's “Content Engagement Report” posted by B2B marketing firm KoMarketing Associates. Engagement rates for content vary by industry, coming in at 33% to 50% overall, with hospitality at the high end of the engagement rate spectrum and retail at the low end. However, industry engagement rates also differ based on whether the audience accesses content via a mobile device or a desktop, with engagement rates consistently lower for mobile users. For the B2B technology industry, as an example, there was a 53% engagement rate among desktop users, but engagement fell to 26% when content was viewed on a mobile device. The poorer mobile engagement is not surprising given that one in four mobile sites are not optimized correctly, resulting in an average smartphone traffic loss of 68%, KoMarketing points out. What is surprising is the slow response of some marketers to the need for mobile-friendly content to engage the 35%-40% of website visits coming from mobile devices, such as tablets and smartphones. KoMarketing cites a 2015 survey published by Clutch showing that only 56% of small businesses have mobile-friendly websites, and 10% said they have no plans to create mobile-responsive design! For more, read http://www.komarketingassociates.com/industry-news/report-less-half-todays-content-leads-engagement-2430/

Smart Sign-up Tactics Harness E-mail List Power

If your digital marketing can't seem to gain traction with e-mail list building, a recent article from the Content Marketing Institute is a must-read. There's no arguing the acquisition power of e-mail, which is 40 times more powerful at acquiring new customers than Facebook and Twitter combined, per a recent McKinsey study. But coaxing site visitors and social followers to hand over e-mail addresses in volume seems to stymie many marketers. CMI article author Aaron Orendorff helpfully lists 11 different strategies proven to rev up e-mail list-building. To emulate Buffer, a social media marketing firm that doubled its e-mail list in just 30 days by combining eight strategies. marketers will want to implement a lot more than one of Orendorff's suggested e-mail gathering tools: Carrot content (also known as lead magnets or bribe-to-subscribe content); landing pages; “happy” opt-in buttons (a value pitch beyond "submit"); two-step opt-ins; entry pop-ups; exit pop-ups; “painful” opt-out buttons (opt-out as bad choice); end-of-post forms; in-line forms; sidebar forms; and contact forms. For real-life examples and explanations of how to get the most out of each strategy, read http://contentmarketinginstitute.com/2015/09/sign-up-strategies-email/

Content Tops Marketing Chiefs' Budget Plans

To keep up with leading marketers, plan to expand spending and refocus on content marketing, with an accent on social media. More than half of marketers not only plan to boost their budgets in the next few years, they will give content the biggest piece of the pie, according to a recent Advertising Age magazine report on a study by IBM and the CMO Club. The online survey of 100 chief marketing officers at b-to-b and b-to-c companies found that 57% plan to boost marketing budgets over the next two to three years. Content development will make up the largest portion of future marketing budgets (13.3%), followed by traditional advertising (11.5%), per the study. Other top areas of investment will be online advertising (11.1%), events (10.9%), website development (10.5%) and public relations (9.6%). Content leads marketing budgets explained Jay Henderson, director of strategy at IBM Commerce, to Ad Age because CMOs are focused on investing across the customer journey, and content requirements differ for the growing number of channels and devices at each stage, plus there is a demand for increased personalization at every stage. The survey divided the customer journey into six phases: discover (initial search), learn (research), try (testing and product comparisons), buy, use (requiring customer support) and advocate (recommending to others). The "discover" and "buy" phases currently receive the most marketer attention (20% and 21% of budget allocations, respectively), compared with the "learn" and "try" phases (16% each) and the "use" and "advocate" phases (13% and 14% respectively). But when it comes to prioritizing by channels, marketing attention is less evenly distributed, with social leading for all but the "buy" phase, when the website becomes the focus. See the full article at http://adage.com/article/btob/cmos-spending-content-buying-cycle/300181/

Online Content Can Fall Through Generation Gaps

Online content marketing risks slipping through some surprise generation gaps, according to the latest study from Fractl and BuzzStream of digital content consumption by Millennial, Generation X and Baby Boom age cohorts. As reported recently by MarketingProfs, the study found that each generation's online consumption habits differ in terms of quantity consumed, timing, and device preferences. It turns out that online content viewing skews older, for example. Baby Boomers (those born 1946-1964) spend more time online than the younger generations; a quarter of Boomers say they spend 20 or more hours each week consuming online content, while the largest shares (22% each) of Gen Xers (born 1965-1976) and Millennials (born 1977-1995) spend only 5-10 hours per week with online content. Marketers may also want to think about online promotional timing: Boomers tend to consume online content during the work week, while more Millennials save online content viewing for weekends, and Gen Xers fall in between in terms of consumption timing. When it comes to devices, Boomers prefer to use a laptop (43%) or tablet (40%), while the younger Millennials tilt toward mobile devices as primary online viewing tools (25%). Indeed, of people using mobile devices as the primary way to view content, over half (52%) are Millennials. Marketers aiming for younger prospects better make mobile optimization of online content a priority. At least when it comes to content length, the generations agree: 300 words is ideal. For more details from the study, read the MarketingProfs article: http://www.marketingprofs.com/charts/2015/28460/generation-gap-online-content-consumption-and-age