Publisher Missteps Undermine Online Subscription

Subscription marketing is a goal for most B2B and B2C publishers, but a recent Publishing Executive (PE) magazine article warns that publishers' common online errors are undermining circulation marketing investments. Access to premium content should be online but limited to subscribers, urges PE author Eric Shanfelt, founding partner of eMedia Strategist. After all, why subscribe if you can go to the website and see all content for free? Unfortunately, some publishers are so baffled by the technology of locking down content as subscriber-only that they don't even put their premium content online--losing a big selling point with digital traffic. Others are worried about reducing Google search traffic or ad impression dollars by limiting content access but not factoring in the cost of lost subscribers, argues Shanfelt. For success with subscriber-only premium content, the website must then prominently promote that premium content and its subscriber-only status via clear incentives and calls-to-action. A website or mobile subscription page should not be just an order form, Shanfelt advises. Remember that most people who visit a subscription page are just considering subscribing. They need to be sold. Visitors should clearly see the benefits of subscribing and what they get. Plus the page should generate a sense of urgency to sign up and use FOMO (fear of missing out) to push orders. Equally important, the subscription process should be quick and easy. Make the subscription link easy to see and navigation simple by putting an obvious menu item and widget on every website page, with a link directly to a single-page subscription form, not a multi-step process. And finally, make sure the subscription page is not only secure but loads quickly on desktop or mobile. If it doesn’t load in 2-3 seconds, up to 50% of potential subscribers could be lost, warns Shanfelt. In order to test and adjust marketing tactics, online subscription and confirmation pages should use Google Analytics to see how people get to subscription pages and how well they convert from different sources. Subscription/confirmation pages should also use tracking pixels from Facebook, Google, Bing and other digital sources, as well as from customer data platforms and e-mail systems. More important, circulation data needs to be integrated with the website subscription pages. If the website is synchronized with the circulation system, people can log into the site by authenticating against subscriber data to get access to premium content, for example. Integration also allows for conditional content blocks in follow-up e-mails to upsell non-subscriber leads and a sync of subscriber lists with programmatic ad networks. See the full post at http://www.acculistusa.com/publisher-mistakes-undermine-online-subscription-efforts/

Many Websites Miss the Mark on E-mail Sign-ups

The e-mail subscription efforts of commercial websites are surprisingly spotty, according to a recent study by digital marketing firm Publicare Marketing Communications. Publicare attempted to subscribe to e-mail lists on 6,757 websites. Shockingly, given the value of e-mail acquisition, 10% of sites did not even offer e-mail subscriptions, and 18% made it hard for visitors to sign up by hiding the subscription form on subpages or requiring a user account prior to sign-up. So congratulations to the 87.3% who put the subscription form on the home page, and the 29.7% of those who then promoted a simple form with a pop-up layer. But shame on the 13.2% who got folks to join their e-mail list and then dropped the ball, failing to deliver even one e-mail within two months of winning a subscriber. And despite the high ROI of e-mail marketing, only 18.8% offered an incentive, such as a coupon, for joining the mailing list. By the way, opt-in strategy ran the gamut from confirmed opt-in (46%) to single opt-in (34.2%) to double opt-in (19.8%). For a useful infographic, see https://hive.publicare.de/en/email-marketing-benchmark-part1/

For 2016, Leverage B2B E-mail's Full Potential

E-mail marketing tops other channels in terms of ROI, per the DMA's 2015 Response Rate Report, and the majority of business-to-business marketers rank e-mail as their top digital lead-gen tool. So if you're a B2B marketer, make exploiting e-mail's potential a 2016 resolution and check out this recent smartinsights.com post for nine great ways to accomplish that goal. Tactic No. 1 is to offer valuable curated e-mail content to gain contact details, targeting by industry and area of expertise. Second, use e-mail to re-activate existing contacts, such as automated e-mail sends after a period of inactivity, with incentives for log-in. The No. 3 e-mail tactic--and one of the most cost-effective ways to boost traffic and engagement--is e-mailed announcements about new products, site updates or business milestones such as awards. The fourth idea on the list is to showcase value or gain contact data by creating a white paper and e-mailing a free download link. E-mail tactic No. 5 is a no-brainer in today's multichannel world: Include e-mail in a campaign to help drive traffic, engagement/relationship-building or action (from inquiries to purchases). E-mail is an ideal tool for event traffic-building, too, including trade shows, seminars, webinars and social chat. So suggestion No. 6 is to invite event participation with a catchy subject line and enticing information. Since e-mail and webinars are a natural combination, idea No. 7 is to e-mail a webinar invite with a simple registration form and a clear, time-sensitive call to action. Sharing success stories is another proven way to inspire action from existing and potential clients, so Idea No. 8 is to promote links to a relevant case study, based on industry and job title/responsibility targeting. Last but not least, an e-mai offer of a free trial or demo is a great way to gain leads. To pump response, try an automated e-mail follow-up to non-responders with a limited-time offer. For real-life examples of each type of e-mail, go to http://www.smartinsights.com/b2b-digital-marketing/b2b-email-marketing/9-b2b-email-marketing-examples/

Smart Sign-up Tactics Harness E-mail List Power

If your digital marketing can't seem to gain traction with e-mail list building, a recent article from the Content Marketing Institute is a must-read. There's no arguing the acquisition power of e-mail, which is 40 times more powerful at acquiring new customers than Facebook and Twitter combined, per a recent McKinsey study. But coaxing site visitors and social followers to hand over e-mail addresses in volume seems to stymie many marketers. CMI article author Aaron Orendorff helpfully lists 11 different strategies proven to rev up e-mail list-building. To emulate Buffer, a social media marketing firm that doubled its e-mail list in just 30 days by combining eight strategies. marketers will want to implement a lot more than one of Orendorff's suggested e-mail gathering tools: Carrot content (also known as lead magnets or bribe-to-subscribe content); landing pages; “happy” opt-in buttons (a value pitch beyond "submit"); two-step opt-ins; entry pop-ups; exit pop-ups; “painful” opt-out buttons (opt-out as bad choice); end-of-post forms; in-line forms; sidebar forms; and contact forms. For real-life examples and explanations of how to get the most out of each strategy, read http://contentmarketinginstitute.com/2015/09/sign-up-strategies-email/