Nonprofits Can Weather Pandemic's Donor Impact

Nonprofit fundraising faces a novel crisis as the novel coronavirus pandemic shuts down business-as-usual across America and threatens recession. Based on fundraising experience in previous crises, such as 9/11 and the 2008 recession, AccuList urges nonprofits not to cut back on fundraising efforts during this critical period. Indeed, since event fundraising is likely to be cancelled or postponed, now may be the time to shift resources into high-response workhorses like direct mail. And for some causes directly impacted by pandemic issues (humanitarian appeals such as food banks, homeless shelters, elder care, emergency health and medical supplies), fundraising messages may be especially resonant and effective now. Yes, philanthropy has trended at 1.5% to 2.5% of GDP annually since 1978, and it’s pretty clear GDP (and thus fundraising) is going to take a hit in 2020. But as a NonProfit Pro magazine article by Craig Depole, president of direct-response fundraising agency Newport ONE, warns, organizations that pulled back and stopped soliciting after 9/11 and the 2008 recession took years to recover from their losses, "while organizations that continued to solicit their donors with messages of need and impact emerged stronger and healthier." Depole’s NonProfitPro article goes on to outline a number of steps to make fundraising outreach more successful during a national crisis: 1) Double-down on stewardship of donors (more thank-you phone calls, impact reporting, staff engagement); 2) Keep talking with donors and share compelling stories, with humanitarian charities especially able to cite the transformational impact of donations; 3) Acknowledge the fears of donors who are watching stock portfolios decline and engage with them as partners rather than ATMs; 4) Review messaging for relevance, clarity and appropriate tone; and 5) Have alternative plans ready to go, say in case your mail shop or creative team is quarantined, or you need to substitute for promotional supplies from China. As a Network for Good blog post by Kimberly O'Donnell stresses, "In uncertain times, one thing is certain with fundraising—the more you plan, the better off you will be. Successful fundraising during a recession is two-pronged: 1) Focus hard on donor engagement and retention, and 2) Use intelligent prospecting techniques to recruit new followers and supporters." A poll of fundraising agencies by The Nonprofit Alliance similarly offers cogent responses to how agencies are preparing nonprofit clients for the financial impact of the coronavirus pandemic. One respondent advises, "As this unfolds, my advice will likely be the same as to every other major disruption, including 9/11: 1) Acknowledge the crisis and state how the organization is helping solve it; 2) Stay the course, (and) don’t cut back on acquisition and renewal efforts." For more see our website blog post at https://www.acculist.com/how-nonprofit-fundraising-can-weather-pandemic-impacts/

In B2B Content Marketing, Message Trumps Format

In business-to-business content marketing, substance beats format, or what you say is more important than how you say it, advises a leading B2B strategist. Consider how that affects implementation of findings of the 2015 B2B Technology Content Survey by Eccolo Media. Eccolo Media's survey respondents rated the helpfulness of 10 types of content at each of four stages in the technology buying process: pre-sales, initial sales, mid-sales and final sales. The two most highly rated content types for the pre-sales phase were blogs and e-newsletters. Tech buyers tapped white papers and case studies as most useful in the initial sales phase. By the mid-sales phase, content preferences shifted to detailed tech guides and videos. And detailed tech guides and e-books were most desired in the final sales phase. That's good information for both B2B tech marketers and general B2B marketing, but, to succeed, each content type stills needs to meet some key criteria, advises B2B marketing consultant David Dodd in a recent Business2Community post. The three attributes of successful content, in descending order of importance, are right message, right length and right format, Dodd summarizes. First, comes the right message, meaning content that meets the needs of a potential buyer at the appropriate stage in the buying process. So the right message at the pre-sales stage, whether delivered in a blog or e-letter, will focus on making the prospect aware of the problem or challenge that the product or service can address, for example. Next in importance is the right length of content. Continuing with the example of the pre-sales phase: When the potential buyer may be unaware of the problem, content needs to be delivered in bite-sized pieces that engage without a big time investment. Finally, successful content marketing uses the right format to engage the buyer. Because buyers have such different preferences, the best tactic is to present the same message in multiple formats, Dodd advises. Hopefully, coupling basic content criteria with buyer preferences will set B2B marketers on the road to more sales. For the full article: http://www.business2community.com/content-marketing/content-marketing-substance-matters-format-01144993

Spurring Referrals Is Top 2015 B2B Marketing Focus

If your business-to-business marketing is in a competitive scramble for leads this year, you're not alone. Generating new business is the top 2015 concern of professional services firms, according to a recent Hinge Research Institute study shared in Business2Community. A whopping 72% of firms surveyed said that attracting and developing new business is their priority this year. The Hinge survey included 530 professional services firms in a range of industries: technology, marketing and communications, accounting and finance, management consulting, architecture, engineering, and construction. So the focus of the surveyed firms' marketing plans should come as no surprise: generating more referrals was the most cited 2015 marketing initiative (61.9%). Senior executives named on average 5.7 different marketing tactics in their drive for new business. Only percentage points behind referral generation came increasing brand visibility, updating/upgrading the company website, increasing the visibility of their firms’ experts, making existing clients more aware of their full range of services, and developing more compelling messages to potential clients. For details and access to the full report, go to the Business2Community post at http://www.business2community.com/b2b-marketing/top-b2b-marketing-priorities-2015-01154781